Frequently Asked Questions

QUICK LINKS:

Rooms & Housekeeping

Bookings & Conditions

Check In & Departure

Guest Services

Location

Resort Facilities

Getting Around

Tours & Activities

Rooms & Housekeeping

What is our star rating and quality of accommodation and service?

We are a 4.5 star self-rated property and being a condominium (strata-unit) complex. As such, rooms of the same configuration may have slight differences in layout, style, and furnishings. We do not have room service, porters or car parking attendants and we do not have an on-site reception.

Are linen and towels provided?

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Pool towels can be collected from the pool house, free of charge.

Can I have my apartment serviced daily like a hotel?

Our apartments are not serviced daily as we are self-contained apartments, bookings of 7 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

Do the apartments have air-conditioning?

All of our apartments have air-conditioning throughout apart from some of our 3 Bedroom Apartments which don’t have air-conditioning or a ceiling fan in the third bedrooms.

Do you have cots/highchairs available to hire?

Yes, we do, cot hire prices are,

– $15 per night.

Our highchair hire prices are,

– $15 per night. 

We can also do a cot hire & high chair hire for $22.50 per night.

Please be sure to notify our staff of your cot requirements at the time of making your booking. 

Can I smoke in the room?

All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.

Does the resort supply amenities?

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

Bookings & Conditions

What are the “Booking Terms and Conditions” ?

If you click here, you will be redirected to our terms and conditions.

Is a reservation deposit required?

Only bookings made during high season will be charged a deposit which will be their first night, charged at the time of booking.

Do you require a bond or security deposit?

On the day of arrival, a copy of your card details will be held on file for incidentals. This will only be securly held on file for the duation of your stay.

What payment methods do you accept?

We accept Mastercard, Visa & American Express payments.

Do you allow pets?

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

Can I have a party?

Parties/functions are not permitted at Beaches on Lammermoor and all family celebrations must cease by 10pm. 

If there is any breach of this policy, an excess cleaning fee will be applied.

Check In & Departure

What are the Reception hours?

Please note our reception is managed externally and is NOT on-site.

Please call us at +617 4913 8300, if you need assistance throughout your stay.

What is the Check-In Time? Can I have an early check in?

Check-in time is at 2pm. As rooms need to be cleaned after guest departure, rooms cannot be guaranteed until this time.

Some days we can arrange an early check-in by rearranging the cleaning schedule or allocation of another room, but an administration fee will apply. If you arrive early, you are welcome to store your luggage and use the property facilities at no additional charge.

What is the Check-Out Time? Can I have an late check out?

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

Guest Services

Is the accommodation suitable for families?

Yes, Beaches on Lammermoor is perfect for families. Our spacious self-contained apartments offer the comfort of home with fully equipped kitchens, laundry facilities, and separate living areas.

With a choice of 2, and 3 Bedroom Apartments, there’s plenty of room for everyone.

What's the maximum number of guests per apartment?

As per Queensland Fire Regulations:

  • 2 Bedroom Apartments – 4 adults max + 1 child/infant on rollaway or cot
  • 3 Bedroom Apartments – 6 adults max + 1 child/infant on rollaway or cot

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Can we request a specific view or level?

Our room types are catergorised by view. If you have a specific view in mind, please make sure to book the corresponding room type.

If you need any assistance in selecting the right room, don’t hesitate to contact us directly.

What extras can I add to my booking?

Make your stay extra special with a delicious grazing box, available in four sizes:

Extra Small: $55
Small: $70
Medium: $95
Large: $155

A minimum of 24 hours’ notice is required, and grazing boxes are subject to availability.

Can I leave my luggage?

Unfortunately, as our reception is not staffed, we are unable to offer luggage storage.

Is there any maintenance at the resort?

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Location

Where are you located?

Beaches on Lammermoor is ideally located in the heart of Lammermoor, just moments away from central Yeppoon, or Rosslyn Bay.

We are located:

  • 1 minute walk to Lammermoor Beach
  • 10 minute drive to Yeppoon Main Beach (patrolled)
  • 6 minute drive to Beaches Restaurant
  • 7 minute drive to The Waterline Restaurant
  • 7 minute drive to the Keppel Kraken
  • 7 minute drive to Yeppoon Lagoon
  • 9 minute drive to Bay Plaza Yeppoon
  • 11 minute drive to Yeppoon Central Shopping Centre
  • 7 minute drive to Capricorn Coast National Park
  • 47 minute drive to Rockhampton Airport

Are there supermarkets nearby?

Yes! Beaches on Lammermoor is conveniently located within a 10-minute drive to main supermarkets, including Coles, Woolworths, and IGA, making it easy to stock up on groceries during your stay.

Facilities

Do you have wi-fi?

Yes, all apartments have access to free, unlimited wi-fi. The login details are provided at check-in.

Is parking available, and is it free?

We have a height limit of 2.1m, if your vehicle is above this height or you need extra parking, please contact us and we can help with alternatives. We can usually find extra room for those that need more space during the holidays. 

Do you have a pool and is it heated?

Yes, Beaches on Lammermoor has 1 pool, it is not heated. 

However, we do have a heated spa pool. 

Do you have a Recreational Room?

Set conveniently alongside the pool area you’ll find our free guest Rec Room, complete with ping-pong table for your enjoyment, and plenty of space for groups, families and guests to relax and enjoy.

Do you have a BBQ area?

Yes, there is a BBQ and entertainment area available for guest use.

Are lifts available?

Yes, there is a lift from both carparks to every level.

Do you have charging for electric vehicles?

Unfortunately, we don’t currently offer electric vehicle charging facilities on-site. However, public EV chargers are conveniently located near the Yeppoon Coles, just a short drive away.

Getting Around

What's the nearest airport and how do I get there?

The nearest airport is Rockhampton Airport, approximately a 47-minute drive from Beaches on Lammermoor. You can reach us by taxi, rideshare, shuttle, or car hire for a convenient and easy journey to the resort.

Are airport transfers available?

No, we unfortunately do not offer airport transfer services.

Tours & Activities

Which activities are there to do on the Capricorn Coast?

A great range of activities on the Capricorn Coast are located on our Attractions page.

For more information, please refer to this page.

How can I book tickets for theme park/activity/tour?

We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Capricorn Coast stay.

Is it safe to swim at the beach?

Yes, Yeppoon Main Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.

The beach adjacent to us, Lammermoor Beach, is unpatrolled. Please swim responsibly.

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